Frequently Asked Questions

Is City Hall closed? 

City Hall will open to the public on May 26. For more information about City facilities and services, click here

When will City Hall and other City facilities reopen to the public?

Some City facilities will open in a limited capacity beginning May 26. For more information about City facilities and services, click here

Do I need to wear a face covering inside a City facility?

Yes. Citizens entering or being present inside any City facility are required to wear a face covering and maintain six feet of distance between themselves and others. 

What is the City of Rio Rancho doing about COVID-19?

The City of Rio Rancho has been working and will continue to work closely with local organizations and agencies, including the NMDOH (Data Dashboard) and Centers for Disease Control and Prevention (CDC) regarding recommendations, messaging, preparations, and updates.

Due to constantly evolving dynamics, as we move through this public health emergency, situations could arise that would warrant the City to make changes to city facility access and services.

What can citizens do to help?

Citizens can educate themselves about the virus and about prevention by visiting http://cv.nmhealth.org/. Citizens can also help prevent the spread of this virus by:

What are the symptoms of COVID-19?

Per the Centers for Disease Control and Prevention (CDC), symptoms can include fever, cough, and shortness of breath.

What should I do if I think I have COVID-19?

Before calling 9-1-1 or going to the emergency room, call the New Mexico Department of Health’s Coronavirus Hotline at 1-855-600-3453.